Network Support Engineer (NOC)

• 2+ years of experience in a similar networking role.
• Experience communicating with customers in English (using translation tools or AI assistants is perfectly acceptable).
• Strong troubleshooting skills using networking tools such as: ping, traceroute, MTR, tcpdump, iperf, Wireshark.
• Solid understanding of Layer 2 networking technologies: STP / MSTP, VLAN, LACP, Port Security, AAA, Syslog, VXLAN.
• Hands-on experience with enterprise networking equipment from at least several of the following vendors: Cisco, Juniper, Arista, Huawei.
• Experience with network monitoring systems such as: Zabbix, Cacti, MRTG, LibreNMS, PRTG or similar.

• Provide technical support to company customers through the ticketing system.
• Troubleshoot and resolve network-related issues.
• Communicate with customers in both English and Russian.
• Collaborate with internal engineering teams to resolve incidents and customer requests.
• Interact with Internet Service Providers and upstream carriers.
• Work with Regional Internet Registries (RIPE NCC, ARIN).
• Ensure stable operation of the company’s network infrastructure.
• Analyze the network patterns and search for peering possibilities to lower costs and improve latency.
• Administer and maintain network equipment:

o software upgrades;

o configuration;

o backups;

o logging;

o inventory management.

• Monitor network devices and services.
• Diagnose and resolve hardware and network failures.
• Maintain accurate network documentation (netbox).

• Opportunity to work with global network infrastructure and modern networking technologies.
• Hands-on experience with enterprise-grade networking equipment from leading vendors.
• Challenging technical tasks and opportunities for professional development.
• Collaboration with an international team of IT and network engineering professionals.
• Opportunity to expand your expertise in networking, troubleshooting, and infrastructure operations.
• Salary and employment conditions discussed individually during the interview.